Getting Help with Headcount Buddy
Headcount Buddy is designed to feel like a knowledgeable helper, not a help desk. Most of the time, if you’re confused about something, you can just ask — right in the same text thread you already use.
Ask a question in plain text
If you’re not sure how something works, just say so. You don’t need a special format.
You: How do I cancel an event?
Headcount Buddy: To cancel an event, just text me something like “Cancel Thursday’s practice” and I’ll take it from there. Want me to send a reason to the group, or just a plain cancellation notice?
You: What does STOP do?
Headcount Buddy: Texting STOP opts you out of all messages from this number. You won’t receive any more texts until you text START to re-subscribe. Heads up — your organizer won’t be notified either way.
Ask in your own words. Things like “how do I add someone to my team?” or “what happens if a player says maybe?” work just fine. Headcount Buddy will look up how the feature works and explain it in plain language.
Text commands worth knowing
A few short keywords do specific things, no matter what’s going on:
| Text this | What happens |
|---|---|
| HELP | Get a quick summary of what Headcount Buddy can do |
| INFO | See basic info about the service |
| STOP | Opt out — no more messages until you text START |
| START | Re-subscribe after opting out |
Share feedback or report a problem
Found something confusing? Hit a bug? Have an idea? Just tell Headcount Buddy directly in the chat.
You: The confirmation message I got yesterday was really hard to read — way too many lines.
Headcount Buddy: Thanks for flagging that — I’ve passed it along to the team who builds Headcount Buddy. I’ll also keep your replies shorter going forward. Anything else I can help with?
You can share feedback, report something that went wrong, suggest a feature, or just say something nice. It all goes to the people building the service. You don’t need to email anyone or fill out a form.
Note: Feedback you share this way goes to the Headcount Buddy team — not to your organizer or your teammates.
Reach a real person
Some things are better handled by a human. If you:
- Want to set up a new team and aren’t sure where to start
- Hit a problem the assistant can’t resolve
- Have a question that just isn’t getting answered
Send an email to help@headcountbuddy.com and a person will get back to you.
Quick tips for getting unstuck
- Just describe what you’re trying to do. “I want to move Saturday’s game to Sunday” works. You don’t need to know the right command.
- If something seems off, say so. “That doesn’t look right” or “I think you misunderstood me” is enough to get things back on track.
- You can always ask “what can you do?” Headcount Buddy will walk you through its capabilities.